Terms of service

1. Introduction

These Terms and Conditions govern the use of the TCG HUB website and all purchases made through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you should not use our services.

For any questions regarding these Terms, you may contact us at:

Email: tcghub.customers@gmail.com

2. Business Information

TCG HUB operates an online store specializing in Trading Card Game (TCG) products, collectibles, and related merchandise.

Business Address:

TCG HUB
TCG HUB Merrifield Boulevard
Mickleham, VIC 3064
Australia

3. Products and Availability

All products displayed on our website are subject to availability.

We reserve the right to:

  • Modify product descriptions, images, and specifications
  • Limit product quantities
  • Discontinue products at any time without prior notice
  • Refuse or cancel orders when necessary

Product images are provided for illustrative purposes and may differ slightly from the final product supplied by manufacturers.

4. Pricing and Payment

All prices displayed on the website are shown in the currency indicated at checkout and may be updated without prior notice.

Payment must be completed at the time an order is placed using one of the payment methods available on the website.

TCG HUB reserves the right to cancel or refuse any order in cases including, but not limited to:

  • Suspected fraudulent activity
  • Pricing or listing errors
  • Product unavailability
  • Payment authorization issues

If an order is cancelled after payment has been received, a full refund will be issued.

5. Pre-Orders

Certain products may be offered for purchase before their official release date.

By placing a pre-order, you acknowledge and agree that:

  • Payment is collected at the time the order is placed
  • Release dates are determined by manufacturers, distributors, or publishers
  • Estimated shipping dates may change without notice
  • Supplier or distributor delays may affect fulfillment schedules

Customers may request cancellation of a pre-order before the item has been dispatched by contacting customer support.

6. Shipping

Orders are processed and shipped in accordance with our Shipping Policy.

Delivery estimates are provided for informational purposes only and are not guaranteed.

Shipping times may be affected by:

  • Product availability
  • High-demand periods
  • Carrier delays
  • Customs processing
  • Events outside our reasonable control

TCG HUB is not responsible for delays caused by shipping carriers, customs authorities, or other third parties.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Products must meet the eligibility requirements outlined in that policy before a refund can be approved.

Return shipping costs are generally the responsibility of the customer unless the product is defective, damaged, or supplied incorrectly.

8. Return Restrictions for TCG Products

To preserve product integrity and fairness for all customers, certain TCG products may not be eligible for return once opened.

This includes, but is not limited to:

  • Booster packs
  • Booster boxes
  • Elite Trainer Boxes
  • Collection boxes
  • Starter decks
  • Other sealed collectible products

Returns may be refused where original seals have been broken or packaging has been opened.

9. Damaged, Defective, or Incorrect Products

Customers should inspect all orders upon delivery.

If a product arrives damaged, defective, or incorrect, customers should contact TCG HUB promptly and provide any requested evidence, including photographs of:

  • The product
  • The packaging
  • The shipping label

Following review, we may offer a replacement, refund, store credit, or another appropriate resolution.

10. Intellectual Property

All website content, including but not limited to:

  • Text
  • Graphics
  • Logos
  • Images
  • Website design
  • Product listings

is owned by TCG HUB or its respective licensors and is protected by applicable intellectual property laws.

No content may be reproduced, copied, distributed, or used without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by applicable law, TCG HUB shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Delays beyond our reasonable control
  • Losses arising from misuse of products
  • Customer dissatisfaction relating to randomized TCG product contents
  • Temporary website interruptions or technical issues

Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer protection laws.

12. Changes to These Terms

TCG HUB reserves the right to update, amend, or replace these Terms and Conditions at any time.

Any modifications become effective immediately upon publication on the website.

Customers are encouraged to review these Terms periodically.

13. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable in Australia.

Any dispute arising from the use of our website or services shall be subject to the jurisdiction of the competent Australian courts, unless otherwise required by applicable consumer protection legislation.

14. Contact Information

For any questions regarding these Terms and Conditions, please contact:

Email: tcghub.customers@gmail.com

Business Address:

Merrifield Boulevard
Mickleham, VIC 3064
Australia