Shipping policy
Order Processing & Dispatch
At TCG HUB, all orders are prepared and shipped from Australia.
Our team works to process and dispatch orders as quickly as possible once payment has been successfully received and the products are available in our warehouse.
For items that are currently in stock, orders are generally prepared for shipment within the shortest reasonable timeframe.
For pre-order products, order processing and dispatch begin from the official release date or when the products become available at our fulfillment facility.
Shipping Times
Estimated delivery times depend on the destination and the shipping method selected at checkout.
For most domestic Australian orders, delivery is typically completed within 3–7 business days after dispatch.
For international shipments, delivery times may vary depending on the destination country, customs procedures, and carrier services.
Pre-order items follow the same delivery estimates, starting from the official release date or from the date the products become available for shipment.
Please note that all delivery timeframes are estimates only and cannot be guaranteed.
Possible Delays
From time to time, shipping schedules and product availability may be affected by circumstances outside the control of TCG HUB, including but not limited to:
- Supplier or manufacturer delays
- Distributor allocation or stock issues
- High demand or unexpected order volumes
- Carrier transportation delays
- Customs inspections or clearance procedures
- Public holidays, natural events, or force majeure circumstances
By placing an order with TCG HUB, customers acknowledge that estimated release dates, dispatch dates, and delivery schedules may change without prior notice.
Whenever possible, we will provide updates regarding significant delays that may affect customer orders.
Shipping Costs
Shipping fees are calculated automatically during the checkout process.
Shipping charges may vary based on:
- Delivery destination
- Selected shipping service
- Order size, weight, and volume
Any promotional shipping offers, including free shipping campaigns, will be clearly displayed on our website when applicable.
Tracking Information
Once an order has been dispatched, customers will receive a shipping confirmation email containing tracking details, where available.
Tracking information may take some time to update after the parcel has been handed over to the shipping carrier.
Customer Responsibilities
Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.
TCG HUB cannot be held responsible for issues resulting from:
- Incorrect or incomplete shipping addresses
- Failed delivery attempts due to recipient unavailability
- Delays caused by inaccurate customer information
- Parcels returned to sender because they were not collected or could not be delivered
Any additional costs associated with reshipping returned parcels may be charged to the customer.
Delivery Problems
If your order arrives damaged, contains missing items, or you experience any delivery-related issues, please contact us as soon as possible at:
To assist us in investigating and resolving the matter, please retain and provide:
- Photos of the external packaging
- Photos of any damaged products
- Photos of the shipping label
- Any communication received from the shipping carrier
If a package appears visibly damaged upon delivery, we recommend documenting the damage immediately and, where possible, reporting it directly to the carrier at the time of receipt.
Contact Information
For any questions regarding shipping, delivery, or order status, please contact:
Email: tcghub.customers@gmail.com
Business Address
Merrifield Boulevard
Mickleham, VIC 3064
Australia