Refund policy
Returns
At TCG HUB, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 14 days from the date of delivery.
This return period applies to customers worldwide and is subject to the conditions outlined in this policy.
Eligibility for Returns
To qualify for a return, products must meet all of the following requirements:
- Be in the same condition as received
- Remain unused and unopened
- Retain all original packaging, seals, and accessories
- Be accompanied by proof of purchase
Products that do not meet these conditions may not be eligible for a refund.
Unless otherwise required by law or in cases involving damaged, defective, or incorrectly supplied products, return shipping costs are the responsibility of the customer.
Pre-Order Products
TCG HUB offers selected products on a pre-order basis.
By placing a pre-order, you acknowledge and agree that:
- Payment is collected at the time the order is placed
- Release dates and dispatch estimates are provided by manufacturers, distributors, or suppliers and may change without notice
- Pre-orders may be cancelled before shipment by contacting our customer support team
Once a pre-order item has been shipped or delivered, it becomes subject to the standard return conditions outlined in this policy.
Requesting a Return
To request a return authorization, please contact us at:
Returns must be approved before being sent back. Any item returned without prior authorization may be refused and returned to the sender.
Once your request has been reviewed, our support team will provide the appropriate return instructions and return address.
Damaged, Defective, or Incorrect Items
Please inspect your order carefully upon arrival.
If you receive a product that is damaged, defective, or different from what was ordered, contact us as soon as possible at:
To help us assess the issue quickly, we may request:
- Photos of the product
- Photos of the packaging
- Photos of the shipping label
- A description of the issue
We will work with you to find an appropriate resolution as quickly as possible.
Exchanges
We do not offer direct product exchanges.
If you would like a different product, we recommend returning the eligible item and placing a new order once the return request has been approved.
Consumer Cancellation Rights
Where applicable under local consumer protection laws, customers may have the right to cancel their purchase within a specified period after delivery.
However, this right may not apply to products that have been opened, unsealed, used, or otherwise altered from their original condition.
For trading card games (TCG), collectible products, and other sealed items, returns may be refused if the original seal has been broken.
Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
If approved, the refund will be processed to the original payment method used for the purchase.
Refunds are generally issued within 10 business days following approval, although processing times may vary depending on your payment provider, bank, or card issuer.
If more than 12 business days have passed since your refund was approved and you have not received the funds, please contact us at:
Contact Information
For any questions regarding returns, cancellations, or refunds, please contact:
Email: tcghub.customers@gmail.com
Business Address
Merrifield Boulevard
Mickleham, VIC 3064
Australia